Terms of service

Overview

Welcome to Knee Massager UK.

These Terms of Service apply to your use of our website, Kneemassager.uk, and any purchase made through our website. Throughout this page, the terms “we”, “us” and “our” refer to Knee Massager UK. The terms “you” and “your” refer to the customer, visitor, or user of our website.

By visiting our website, browsing our products, placing an order, or using any part of our website, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return Policy, and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or place an order.

1. About Knee Massager UK

Knee Massager UK is a dedicated brand supplying knee massager devices for customers across the United Kingdom. We focus on supplying original knee massager models, not replicas, copies, or low quality alternatives.

Our website is operated through Shopify, which helps us provide our online store, checkout, payment processing, and related website services.

2. Use of Our Website

By using our website, you confirm that you are legally able to enter into a contract and place an order. You agree to use our website only for lawful purposes and in a way that does not damage, interfere with, or misuse the website.

You must not use our website to:

Commit fraud or unlawful activity
Send false or misleading information
Upload harmful code, viruses, or malware
Copy, scrape, or misuse website content
Interfere with the security or operation of the website
Use our products or website for commercial resale without our permission

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been breached.

3. Product Information

We make every effort to display our knee massager products as accurately as possible. However, product colours, packaging, images, and appearance may vary slightly depending on your screen settings, device, lighting, or product updates.

Product descriptions, prices, images, and availability may be updated at any time without notice. We reserve the right to change, update, or discontinue any product where necessary.

Our knee massagers are designed to support general knee comfort and relaxation. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, injury, recent surgery, or ongoing pain, please speak with a qualified healthcare professional before using the product.

4. Original Models

Knee Massager UK supplies original knee massager models for the UK market. We do not supply replicas, copies, or substitute versions.

Customers should order directly from Kneemassager.uk to ensure they are purchasing from the legitimate Knee Massager UK website and receiving warranty support from us.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected product. Your order is only accepted once payment has been received and your order has been confirmed.

We reserve the right to accept, refuse, cancel, or limit any order where necessary. This may include cases where:

The product is unavailable
There is an error in the price or product information
Payment cannot be verified
The delivery address is incomplete or incorrect
We suspect fraud, misuse, or unauthorised activity

If we cancel or make changes to your order, we will attempt to contact you using the email address, phone number, or billing details provided at checkout.

Please check your order details carefully before completing your purchase. Once an order has been processed or dispatched, we may not be able to cancel or change it.

6. Prices and Payment

All prices displayed on our website are shown in the currency available at checkout. Prices may change without notice, but any price change will not affect orders that have already been confirmed.

You agree to provide accurate and complete payment, billing, and shipping details when placing an order. By submitting payment information, you confirm that you are authorised to use the selected payment method.

We reserve the right to correct pricing errors or payment issues where necessary.

7. Shipping and Delivery

Knee Massager UK delivers orders within the United Kingdom. All orders usually take approximately 3–10 working days to be delivered after processing and dispatch.

Working days do not include weekends or public holidays. Delivery times are estimates and may vary due to courier delays, public holidays, seasonal demand, weather conditions, or other circumstances outside our control.

Please ensure your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible at support@kneemassager.uk. If the order has not yet been dispatched, we will do our best to update the address. Once an order has been shipped, we may not be able to change the delivery details.

8. Returns, Refunds, and Warranty

All returns and refunds are handled in accordance with our Return Policy and Refund Policy.

Purchases made directly from Kneemassager.uk include a 1-year warranty. This warranty covers genuine product faults during normal use.

The warranty does not cover damage caused by misuse, accidental damage, water damage, incorrect use, unauthorised repairs, or normal wear and tear.

If your product develops a fault within the warranty period, please contact us at support@kneemassager.uk with your order number and clear photos or videos showing the issue. Where required, we will arrange a replacement.

This does not affect your statutory rights.

9. Account and Customer Information

You may be asked to provide certain information when placing an order, including your name, email address, billing address, delivery address, and payment details.

You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account information and login details secure if you create an account on our website.

We handle personal information in accordance with our Privacy Policy.

10. Third Party Services and Shopify

Our website is powered by Shopify, which provides the platform that allows us to sell our products and services online.

Some website functions, payment services, tracking tools, or links may be provided by third parties. We are not responsible for third party websites, services, or content that are outside our control.

If you choose to access a third party website or service through a link on our website, you do so at your own risk and should review their own terms and privacy policies.

11. Intellectual Property

All content on Kneemassager.uk, including text, images, graphics, logos, product descriptions, page layouts, and website design, belongs to Knee Massager UK or its licensors unless otherwise stated.

You may use our website for personal, non commercial use only. You must not copy, reproduce, distribute, modify, publish, or use any website content without our written permission.

12. Customer Reviews and Feedback

If you submit reviews, comments, suggestions, photos, videos, or other feedback to us, you agree that we may use this content to improve, promote, or operate our website and services.

You must not submit content that is false, misleading, offensive, unlawful, abusive, defamatory, or that infringes the rights of another person or business.

We may remove or edit feedback where we believe it is inappropriate, misleading, or in breach of these Terms.

13. Errors and Inaccuracies

Occasionally, there may be errors, inaccuracies, or omissions on our website relating to product descriptions, prices, promotions, shipping information, availability, or other content.

We reserve the right to correct any errors, update information, or cancel orders where necessary, including after an order has been submitted.

14. Limitation of Liability

We aim to provide accurate information and reliable service, but we cannot guarantee that our website will always be uninterrupted, error free, secure, or available at all times.

To the fullest extent permitted by law, Knee Massager UK will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including your statutory rights as a consumer.

15. Indemnity

You agree to be responsible for any loss, damage, claim, or expense arising from your misuse of our website, breach of these Terms, violation of law, or infringement of the rights of another person or business.

16. Termination

We may suspend or terminate access to our website or services if we believe you have breached these Terms, misused our website, provided false information, or engaged in unlawful or harmful activity.

Any parts of these Terms that are intended to continue after termination will remain in effect.

17. Changes to These Terms

We may update or change these Terms of Service from time to time. Any updates will be posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

18. Contact Information

If you have any questions about these Terms of Service, your order, warranty, refund, or product support, please contact us at: support@kneemassager.uk

Knee Massager UK
Website: Kneemassager.uk
Email: support@kneemassager.uk